Most of your customers aren’t going to search for ways to leave your business a service or product review online (unless they’re looking to share a negative experience).
However, customer reviews are one of the most important things you need to nail if you want to crack local seo to drive some serious traffic to your website and convert the visitors who arrive there – especially if you’re a business that wants to rank in the local search results.
So if you’re looking gather feedback and boost the number of customer reviews you have, the quickest and easiest place to start is by asking clients or customer who’ve already expressed satisfaction with your product or service, or a loyal customer with whom you have a good relationship.
To help you boost local SEO and crack on with gathering these important reviews we’ve already created 3 templates that you can copy and paste when you want to ask for feedback via email or social media below.
We recommend that you specify where you would like your customers to leave their review – this should include a mention of your Google Business page, if you have one (this is a must for local seo) or you might want to specify the websites you’re familiar with where customers have already started leaving reviews.
EMAIL TEMPLATE 1
“Please leave us your feedback!
Your opinion matters to us and to other customers, so we’d really appreciate it if you could take a few moments to review your experience of [insert product or service here].
If you’re not sure where to leave a review, here are a couple of the sites that are popular with our customers, [review website 1], [review website 2] or [review website 3]. Please feel free to choose whichever you find the easiest and most convenient.
Thank you for reviewing us, we really appreciate your time!”
EMAIL TEMPLATE 2
“We’re currently in the process of gathering feedback from our most valued customers, and I was wondering if you’d be willing to tell us your experience of [insert product or service here] on [review website 1] or [review website 2]? It not only helps us to improve our service but is also really useful for other customers.”
Thank you for your time, we really appreciate it.
EMAIL TEMPLATE 3
At [ADD BUSINESS NAME] we want to make sure that we are providing our customers with the best service possible. Would you consider posting a review of [YOUR BUSINESS] online? In addition to providing feedback on our service, we’ve found that online reviews also help other customers learn about who [YOUR BUSINESS] are and about the services we offer.
We would really appreciate it if you could spare a minute to leave a review on one of the following sites – thank you in advance!”
- [Example site 1]
- [Example site 2]
- [Example site 3]